ebay seller doesn t accept returns

I am not saying that's what OP was doing, just informational, since they are new to SNADs. document.write (document.charset ? Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. if (document.mmm_fo) document.write ("&mmm_fo=1"); I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If the buyer is responsible, choose your return address from the dropdown menu. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. As a no returns seller, I still get the option to accept a SNAD. ("free returns" or "buyer pays"). if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Help for buyers and sellers. You'll also be responsible for covering return shipping costs. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. See our seller protection policy to find out how to qualify to give a partial refund. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Whether you need to accept the return depends on their reason for opening the return. Evidence of successful delivery to the authenticator 04-18-2022 Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. You can choose to add a message to the buyer. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. and both eBay and Paypal would still side with them. The seller is required to respond and honor their returns policy. I have a chrome plugin that replaces buyer with seller and seller with buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. See the table below for guidance on issuing a partial refund. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. I appreciate it. You can see it on the listing if it qualifies. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. - edited If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Otherwise you can consider this closed - nothing more for you to do. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. SeePartial refund guidelines. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). But once . When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Create a list of items the rule applies to. This isn't working for me. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. How to issue a partial refund after the item is returned. How to go about returning an item when a seller doesn't accept returns? Classic Ebay sneak move. Something went wrong. I just sell locally to avoid all shenanigans. Tip How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Add a message to the buyer explaining why the refund wasn't full. document.write ('&cb=' + m3_r); The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Enter the amount you wish to offer the buyer. See Partial refund guidelines. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Select the percent you want to deduct from the refund amount. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. You are the seller. The buyer returned the item used or damaged. Buyer's expect returns. The seller responds to the buyer's request. Enter the amount you wish to offer the buyer. document.write (document.charset ? I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. Select your reason for the return. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Returns should be sent with tracked shipping that can be independently validated. 01:39 PM. Proof of delivery for returned items The seller sent the wrong item, or When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Trading Cards have a more limited return window. When listing an item, it's important to includeyour return address. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. For example, you may have opted to automatically accept return requests. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Give your rule a name and then select Save and turn on. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. But, yes, you get refunded and get to keep the item as well. Learn more about our. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. In the wrong place? Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you're responsible for return shipping. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. You can also find more information in our full article below. Select. It may only be used to recoup losses when an item is returned used or damaged. The item in question is an electronic stabilizer with moving parts and motors. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. This is a good option for low-value items. See Partial refund guidelines. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. What in the actully insanity is this? Enter a Return Merchandise Authorization number, if you use them. You can either: - accept the return and provide the buyer with a return label. I recently asked eBay this exact same question. the seller life. When a seller opts to 'not accept returns' it can be a benefit to buyers. We've outlined yourresponse options below. I'm done with Ebay. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. How do people alwats confuse this. I recently sold a dji osmo mobile on eBay, I specified no returns. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. I was not trying to show how it 'benefit a buyer". You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. The buyer claims the item is not compatible with his mobile phone. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. We've outlined your response optionsbelow. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. In some cases, we may automatically accept a return request on your behalf. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. For example, you may haveopted to automatically accept return requests. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. document.write ("&loc=" + escape(window.location)); The seller is required to respond and provide a solution to the buyer's issue. Your reply explains just the opposite. If we're asked to step in to help, we may ask the buyer to return the item to you. The above applies whether or not a seller accepts returns. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. For a low value item not worth paying return shipping for some sellers will just refund in full. 04-18-2022 Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. I originally shipped the item via FedEx because it's cheaper for heavier items. For most purchases, buyers are refunded to their original payment method. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. [CDATA[ I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. The amount he wanted back was pretty much the whole amount once I deducted shipping. This is a good option for low-value items. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. '&charset='+document.charset : (document.characterSet ? If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. And we had to let him. From my experience it does deter some buyers from initiating a return request. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. For returns and exchanges less t If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Unresolved buyer returns can cause sellers . If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? 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However, sellers cannot refuse REFUNDS. All you had to do was call eBay and it was done. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Select the percent you want to deduct from the refund amount. I also sent the manufacturers specifications which show compatibility. It may only be used to recoup losses when an item is returned used or damaged. It's become so bad that it's the topic of memes and the punchline of jokes. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. eBay Money Back Guarantee programs on international eBay sites. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If the item is returned used or damaged, you may qualify to issue a partial refund. So they can make it sound as the 23 days was trying to help you. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs.

ebay seller doesn t accept returns 2023