Ross uses a refund verification system, and all the returns are subject to verification. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Once I mislaid the store credit, moved to another state and found it 5 years later. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. She is in another state which is harder for also. I very depressed over this situation, here I have been trying to get a pair shoes. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. They are sisterhood and have terrible service. If tags are detached the item will not be accepted. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. ), so it's always better to use a credit card. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. Some retailers just "let them walk out". Find the In-store Aisle. So, I wanted to exchange but cashier didn't let me. Remember any broken or damaged items can't be returned. Shorts weren't worn. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. 5 items, I paid no lower than $25 a piece. They need some quality control. Is a Ross Dress for Less catalog available? All we can do in store is carry out Ross procedures. Had my receipt and tags on my unworn merchandise. Also why Marshall's makes more money than Ross. I didn't think too much of it but, this las visit I thought I needed to complain . The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. Its also important to note that youll be stuck with store credit for the current selling price of the furniture. The bar code for scanning the receipt is what was fading. Hope this helped. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . After about an hour, I went back to return one of the items. Once removed it is up to the store's management whether or not they allow you to return the item. Is a Ross Dress for Less catalog available? I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. In the best-case scenario it could take up to 3 days depending on your bank. (ridiculous & unnecessary). Bought it one day before, the lady said since I didn't have the tags she couldn't return them. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! This is silly. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. I found the sizes i needed in a different pattern unfortunately. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. For information about Associate resources, please visitMyRoss.rossstores.com. A refund must never exceed the original payment amount. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. It was in new, mint, as-sold-as condition with the receipt. I am never shopping there again; so why a store credit??????!! I can always find something to buy there. RIDICULOUS!! They did not have another belt to exchange so I wanted.a refund. If you want to sanitize the debit card but a refund the tags only. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. This is bs. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. For additional inquiries not addressed in the above FAQ, please use this form to contact us. Copyright 2000 - 2023. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. The Ross return policy can be a little confusing. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. The fox chapel in pgh pa is also doing a GREAT job. Which Stores Allow you to Return Items Without a Receipt? Went to Ross at the Kendall and US1, Miami, Fl. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. Return Policy | Burlington Customer Support I am a Ross employee. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Have you ever returned something at Ross before and not received the tax return? How will I be refunded for my return? I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. She said that because I'm returning it in less than 24 hours and the system requires it. She did not give me a chance to explain the math and that the numbers did not add up. That way, the tag is still attached and we cannot deny return if it's in original condition. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. I called Ross customer service to get an answer to this question. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. Contact Us - dd's DISCOUNTS I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." So I took the gown and and what happens, it was STUCK TO THE SHOE. *Required Fields. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? You can return your Ross product to any of the Ross stores. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! amount of $29.00, to be paid with check. For further assistance, we also recommend you check out the official return policy page of Ross.com. I bought a pack of hangers there. This is a very questionable practice that unlawfully collects private information on customers. Why can't Ross honor a legitimate mistake. You DO NOT need to return items to the same Ross store where you bought them. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. My items were newly bought with tags or stickers and clearly never used. Hope this was helpful. Essential; Dvd Little; Aunt cathy for ross debit cards. Ross will only offer an exchange in case the software turns out defective. And if not , what should I do ? How to activate the MCTR debit card. Also, theyll exchange the item only if the product is available in stock at that time in the store. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. V. Ross return policy sucks! She then asked for my receipt. As a Ross employee I'll clarify some of these incidents for you. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I don't bring worn and damage clothing and I always keep my receipt with me. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. However the experience was terrible. Returns at Ross are ridiculous. I had my receipt also! Computer Template. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. Contact US | Ross Dress for Less