. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. This company is intentionally misleading customers to keep them in contracts. Pricing and eligibility depends on the lounge operator. This company bills you for services you do not use. I really thought that this company would be a good option for expanding our business. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Products used:I signed up for a virtual office space. Assistant Global Customer Service at Regus. i made an account a day ago and i tried contacting them to cancel my account. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I would love to help further but havent been able to identify your account. Please note that depending on your email provider it may take a few minutes . And that`s why I decided to write this post because. I would love the opportunity to help further but havent been able to identify your account. They are scammers, and incredibly dishonest. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. {Contact Details}. Find out how we combat fake reviews. We found a responsible person where we inform her about the problem. {Address} They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. This is held for seven days only as a fraud-prevention measure. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Thanks for your services, we will make sure we don't recommend you and take our business else where. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Service 110 Value 107 Shipping 48 Michelle Spire Deplorable behavior by Dr. Carrie Jaffe. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." GO LITERALLY ANYWHERE ELSE. Call us Buy now Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Trustpilot is assessing this review in accordance with our flagging process. Turned up at 450 Bath Road, Heathrow. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Won't be a good idea until they change their management. This place are the worst of the worst. DO NOT BE FOOLED BY UPFRONT LOW PRICING. We would like to confirm that your concern is since been resolved as per the details shared with you. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. This is not the case. Global Customer Service at Spaces. If your home club is closed, please contact our member services department. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Let me assure you that we most certainly do not hate our customers. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Get help. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Tip for consumers:Stay away from this company!!! I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Work from a private office by the day or for 5, 10, or unlimited days a month. The reps refuse to escalate blatant misconduct on their part to their management. You need to enter CC details for Dragonpass, but not necessarily MyRegus. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Regus offers flexible, high-quality and relatively inexpensive office space. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Cancel Your Regus Contract - Typeform Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. The center itself have no problem and sales are nice before you join. Stay away!! Lorraine Brule I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. I found someone. When I called the number to sort things out, the number was disconnected. Kind regards, It then states that you must provide this written notice at least three months before that end date. They charged us for three months after we cancelled in August. Yes. Our invoices are payable no later than on the 15th day of the month. Without further options, I contacted my credit card company and they put a stop on the payment. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. We use cookies to improve your experience and deliver personalised content. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. We can assure you that our teams are always happy to help. I have a Regus lease and have been trying to cancel the agreement for the past two months. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Best wishes, I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Can I change my membership after Ive signed up? To my horror, the contract sent was being auto renewed without my consent. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! It should also state the reason behind why you want to cancel the membership. My membership number is XXX-0000-11111-0000. Hi Josh, Well, this may seem benign at first glance, but consider this reversal. Best regards, Find another option. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Best regards, You have not been charged fees for no reason, you have been charged correctly. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Your email address will not be published. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. I would like to request you to cancel my membership with you kindly. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. No one would contact me over the phone. they charged me twice and theyre being difficult.. please help. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. We are a seasonal business and up until this year it worked for us. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. For a company as big as Regus to not have a complaints procedure this is appalling. 279 Viverra. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Account Number: [protected] PDF These General Terms and Conditions apply to Office/Co -Working - Regus For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Regus will convert your monthly sign up to a 6 month contract using small print in an email. If it has been longer than 30 days, please get in touch so we can investigate further. i want to cancel they said i cannot. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Lorraine Brule We have checked and cannot find any payment details set up in your account. Were clear about this from day one. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Submit a complaint and get your issue resolved. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Is a Regus Gold Membership a Worthwhile Elite Benefit? Press J to jump to the feed. They answered us and asked us to show them an email we had sent with the specifications of the machines. This company hates its customers, and treats them with destain. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. We will then confirm your payment date and amount. Just terrible management at Regus. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Global Customer Service at Regus, They auto renew your contracts without your permission. Head of Customer Services. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. And, therefore continuing the membership is not possible anymore. same goes with debt collector from malaysia that emailed me abt 3 months ago. THINKPODs are available only in selected locations. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` When you sign up for a monthly experience, you are assured that you can cancel anytime. Our membership options give you the flexibility to choose how, when, and where you work. Hard revenue focused. Do you think the lease would end, with no consequences for Regus or the member? In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Regus flagged this review for containing harmful or illegal content.Read more. This will surely increase the credibility of your complaint. Wow, Hi Jane, It goes against our guidelines to offer incentives for reviews. Paid for parking online and have now received parking ticket from private company. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Zero customer service, particularly regarding billing. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. They denied any responsibility for their system malfunction. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. And answer could take 2-3 weeks! Also they thretaten u with debt collector and give all ur personal data for them. How easy is it to get a hold of customer service at regus?