Click on any of the links and there is a private message link on the moderators page They can assist you. Click here to explore your options! How to reach a live person: Speak "customer service" at first prompt. From everything weve seen, the StubHub customer support is quite thin, to say the least. We'll email you when an event is canceled. How to Get a Refund from StubHub - Christian Small Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Fatsuma Stagehand I was a no show due to a soft water flooding of o We just sent you a welcome email. The worst company ever you lost me and a ton of my friends and family. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. DoNotPay records the details of your purchase to boost your chances of winning the refund. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. How do I contact StubHub for refund? Request and Get a StubHub Refund Right Now. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Poor customer service is the biggest pet peeve to DoNotPay. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Great help!!! Combined with viagogo, we now span 90+ countries around the world. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. All Rights Reserved. For obvious reasons, this isnt usually a satisfying compensation. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Still learning the basics of personal finance? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Had a concert canceled because of COVID-19? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. New York Illinois If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. What Qualifying Event Would Trigger 18 Months COBRA Continuation? The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. StubHub also has live chat operating 24/7. Lots 81-82 Street C 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Customerscomplained to the media andfiled lawsuits. AND TOLD ME THAT "Recine. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. We are changing the way you register and sign-in to the StubHub Community. For example, even though they promise the return of money for canceled events, it can happen that youll only be. on 2/28 at 12:51PM The company does have something they term FanProtect Guarantee in its User Agreement. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Learn more about how we make money. There's a class action lawsuit against StubHub from other customers who want a refund too. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Registered users: Log in to your StubHub account. 03-31-2022 08:37 AM. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If I did I woulda dropped my price or took my friend to the game. Perhaps Its Time to Switch to Something Other Than StubHub. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Please note that, for canceled events, no . By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. The clause is designed to protect both buyers and sellers. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. "If you have tickets to a show that is postponed, you will be able to select your refund . Apply your StubHub balance during checkout on your next purchase. Did you find it helpful? but I havent been able to get in contact with anyone from StubHub. All you need to do is follow these short steps below: Voil! If your payment is pending, well cancel the payment. The company prides itself on being a Fan-to-Fan service. How to Contact StubHub for fraudulent tickets. Otherwise you will receive a voucher for 120% of your purchase price. Louisiana A Personal Loan can help you mitigate losses and get back on track. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Customers can keep their credits if they like. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Interactive chat Listings for companies similar to StubHub: Customer service is awful. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . She came back and said I'm refunding your money butand then starts fighting with me again. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Keep in mind that you may not be refunded in money. How to Get a Refund for All Your Tickets - Vulture How do I contact StubHub support? - KnowledgeBurrow.com How do I contact StubHub for a refund? There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Click that link and you're good to go. And 2 hours before the game I had no listings active. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I think I'm golden and I made my sale. Sellers . Ticketmaster for Ever. Dorado, PR 00646, Metro Office Park And the exact same seats they re listed and sold for a different amount sold and the payout. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Ticket buyers and sellers say StubHub owes them after widespread event Click here to update this department. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Having difficulty navigating this. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In other words, when it can be too late to get a refund. StubHub is also required to process any refund requests it receives going forward for the events at issue. StubHub changed its refund policy about a month ago. Ohio Attorney. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Solved: Refund Request - StubHub Community It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Make sure your email address is spelled correctly. What happens when an event is canceled? : StubHub StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. I've been a customer for a long time and am not happy. North Carolina How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Guaynabo, PR 00968. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Have an idea for StubHub? You can reach the corporate office at 415-222-8400. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Your sale is valid and you will be paid on your sale 5-8 business days after the event. They have a VOID watermark. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Find the sale. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Whats The Difference Between Class 2 And Class 3 NI Contributions? We do still love going to events and want buying tickets online to be easy and safe. All rights reserved. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 1:00. How to request an event on the StubHub website. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. We'll do our best to get back to you in the next 24 hours. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. From everything weve seen, the StubHub customer support is quite thin, to say the least. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. but I havent been able to get in contact with anyone from StubHub. If you have already been paid, we'll charge your credit card on file to recover the payment. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Your refund will be processed to the payment method used at the original time of purchase. Email: This information has not been added. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Supervisor " would NOT SPEAK WITH ME. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. With only these four steps, your refund request is faxed. Concert canceled? Ticketholders have issues getting refunds - KSDK If you feel like StubHub cheated you, you could take action against them. Customer service all the way to your seat, 2000-2022 StubHub. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. On March 7th, StubHub emailed Marrali a copt of its refund policy. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. You will enter your community username and new password and done! It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Is SeatGeek legit? We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Go ahead and file a chargeback on your credit card. See if youre using the right email and password. StubHub issuing refunds for events canceled due to COVID - The Enquirer This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Indiana: "approximately 6,800 consumers" affected. Find contact information here. Copyright 2007 - 2023, ContactHelp.com. Check out the table below to see the best alternatives to StubHub. How can I email stubhub to refund tickets for a cencelled event. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. If you purchased on a registered account, your credit is available within your StubHub Wallet. Pennsylvania StubHub is a marketplace where fans buy from and sell tickets to one another. 1.866.788.2482. The corporate office phone number is 415-222-8400. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Clear your Internet browsers cookies and cache. No. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Dollar Scholar Asks: Why Can't the Government Just Print More Money? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You never know when you might find yourself financially strapped - the good news is you have options. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. South Carolina, Great so in the future dont use stub hub because you cant get your money back. StubHub to refund canceled events after pandemic complaints This number worked fantastically, and I got all I needed accomplished! You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. To reach Customer Support call 1-866-788-2482. Customer Service training is needed. and take advantage of this neat service whenever you need it. Refunding tickets to a cancelled event - stubhub.community "So were afraid that its just gonna be money thrown to the wind..