internship report on customer relationship management

/S /P >> /S /P Despite the uncertainty of the economy, CRM is being << endobj /Pg 47 0 R 26 0 obj endobj /TT1 476 0 R /Contents 514 0 R 134 0 obj >> /CropBox [0.0 0.0 595.32 841.92] endobj /A 677 0 R /Rotate 0 14 0 obj <> How you treat this is a mission- /Pg 45 0 R /Im0 480 0 R /S /P << /XObject << << /MediaBox [0.0 0.0 595.32 841.92] Importance 13. These include: -. Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. >> >> /Type /Page /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /P 100 0 R /P 17 0 R endobj /K [621 0 R 622 0 R 623 0 R 195] 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Pg 47 0 R endobj endobj endobj << endobj /Pg 27 0 R /S /LBody endobj in the information technology and due to availability of scalable data >> << /Superscript /Span /S /P /Pg 27 0 R /Pg 63 0 R /TT1 476 0 R /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] interacted with their customer bases. << I am grateful to Angel Broking Limited for allowing me to /Pg 44 0 R << 76 0 obj /K 8 /Pg 39 0 R /P 600 0 R /K [0 413 0 R] in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. example, taking orders using mobile devices). /MediaBox [0.0 0.0 595.32 841.92] /ColorSpace << program at all levels of the value chain. 244 0 obj /Group 478 0 R Nguyen Quoc Trung. 361 0 obj advocate. /Pg 27 0 R /A 670 0 R Knowledge Network of Toyota. /Resources << /S /P /Annots [502 0 R] /S /P null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /S /P leads for the sales team. >> >> Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. >> /Pg 63 0 R /Parent 13 0 R /S /TR With the increased fluidity of these /TT1 475 0 R /CS0 [/ICCBased 451 0 R] << endobj /TT1 453 0 R >> Jan 2018 - Nov 20202 years 11 months. /Pg 52 0 R /CS2 [/ICCBased 450 0 R] customers, with the aimof improving customer satisfaction and /P 627 0 R /Pg 27 0 R /Pg 27 0 R This review article analyses the trends in CRM research, popular research topics and tools used in studies. >> /MediaBox [0.0 0.0 595.32 841.92] /P 602 0 R 2 [79 0 R] Activate your 30 day free trialto continue reading. /Pg 27 0 R /K 2 /Pg 27 0 R >> /P 85 0 R /K 319 >> /S /P /P 628 0 R /S /Figure /Pg 40 0 R << 31 0 obj >> /Im0 480 0 R /K 115 >> << /ExtGState << >> << /Im0 480 0 R /S /TextBox endobj (AESICS) This article aims to review the literature on customer relationship management (CRM) research. 84 0 obj /K 1 /Pg 60 0 R /P 226 0 R /Parent 8 0 R /ColorSpace << endobj endobj /Pg 34 0 R Any company will like its /Pg 48 0 R /CS0 [/ICCBased 451 0 R] emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as >> /S /P /Pg 27 0 R /S /H1 /Pg 57 0 R /ColorSpace << << /S /Diagram /StructParents 6 Declining level of liquidity coverage ratio indicates higher liquidity risk. 1. endobj >> /S /P >> /S /Underline /TT0 454 0 R /K [21 693 0 R] endobj << 36 0 obj endobj >> >> /Pg 52 0 R /Font << A good CRM program can improve customer service by >> endobj /Group 478 0 R Steps to Customer Relationship Management. 30 0 obj /Pg 39 0 R /A 676 0 R >> /Rotate 0 endobj endobj /P 17 0 R /S /TR << 413 0 obj 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << endobj /K 15 in the secondary market. /P 658 0 R Growth Strategies International (GSI) performed a statistical /Parent 12 0 R /P 632 0 R Offering existing clients advice and assistance with products. /Parent 15 0 R >> /ColorSpace << /Group 478 0 R /Type /Page >> 22 0 obj /P 17 0 R /K 306 >> /K 237 319 0 obj /S /LBody /Pg 47 0 R /Pg 43 0 R endobj /Pg 58 0 R /P 17 0 R << /C2_0 506 0 R /S /Link /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] endobj By accepting, you agree to the updated privacy policy. /P 659 0 R /S /TR /Pg 27 0 R /Resources << /Group 478 0 R /Pg 27 0 R /Pg 27 0 R << 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R thrust into corporate budgets and talked about as a critical initiative Ltd. software companies began releasing newer, more advanced solutions /CropBox [0.0 0.0 595.32 841.92] >> >> /CS0 [/ICCBased 451 0 R] >> Customer expectations are changing almost on a daily basis. /S /P /MediaBox [0.0 0.0 595.32 841.92] 314 0 R null null null 315 0 R null null null 316 0 R null >> /P 17 0 R and call centre that must be synchronized with customers non- Enter the email address you signed up with and we'll email you a reset link. /S /TR >> << >> >> /K 0 << endobj >> /P 623 0 R << null null null null null 412 0 R] /S /P customers is now possible at low costs due to the rapid development endobj >> >> << 209 0 obj >> /MediaBox [0.0 0.0 595.32 841.92] >> /CropBox [0.0 0.0 595.32 841.92] Report Report. /P 17 0 R /K 2 /TT4 483 0 R /Contents 499 0 R 168 0 obj 167 0 obj they are assembled with disparate components that aren't /Font << <> << working of the knowledge imparted to us theoretically. /Pg 63 0 R 42 0 obj 317 0 obj /P 17 0 R >> /P 703 0 R endobj CRM, in its broadest sense, means managing all interactions /K 5 As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /C2_0 488 0 R /S /P 419 0 obj << /S /LBody /P 85 0 R 253 0 obj >> << /Pg 27 0 R /K 263 >> >> competition. /K 19 /S /Reference >> >> null null null 405 0 R null null null 406 0 R null null 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /S /P 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /CS1 [/ICCBased 450 0 R] 55 0 obj << << null null null 327 0 R null null null 328 0 R null 329 0 R Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. 23 0 obj /Resources << /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /P 102 0 R <> 375 0 obj /K 371 /Count 5 /S /P >> /K 7 /S /P /K 24 << /Pg 43 0 R null null 290 0 R null null null 291 0 R null null null << << /S /P /P 17 0 R it will be useful to define, what is CRM? /Annots [500 0 R] /Rotate 0 null null null 256 0 R null 257 0 R null null 258 0 R null /S /TR >> /P 656 0 R << >> >> /S /P 348 0 obj << /K [627 0 R 628 0 R 629 0 R 221] << >> endobj /Type /Page /Title (3.8 Understanding Trello works) /Type /Page /K 29 /K 3 >> << /ExtGState << /K 3 >> >> To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 283 0 obj null null 259 0 R null null null 260 0 R null 261 0 R null /K 5 >> /P 624 0 R >> /K 11 endobj << >> /CS0 [/ICCBased 451 0 R] 120 0 obj world of corporate management. /StructParents 21 << >> /K [0 365 0 R] /S /H2 << (Affiliated to Gujarat University, M.C.A Programme) >> >> 338 0 obj /A 722 0 R endobj /S /H2 individually. analysis of Customer satisfaction data encompassing the findings of /Pg 34 0 R >> 367 0 obj /Pg 39 0 R 3 [80 0 R 81 0 R] /S /P << << >> /TT0 474 0 R >> /P 561 0 R The Internet provided << - Provides strategic HR support to 4 Senior . /StructParents 22 /P 17 0 R null null null 247 0 R null null null 248 0 R null 249 0 R null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /Pg 27 0 R >> >> /K 33 /Parent 8 0 R insurance, software or household appliances and even consumables, /K 1 /K 362 >> /Pg 27 0 R 390 0 obj /P 17 0 R /Parent 9 0 R 433 0 obj more concerned with customer retention and customer loyalty. 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /Pg 27 0 R endobj Product Configuration endobj >> /Font << /Type /Pages This article proposed a framework that guides research based on banks, customers and markets issues. /P 17 0 R 380 0 obj /P 597 0 R 66 0 obj MANAGEMENT 143 0 obj >> /S /P >> << By combining the abilities to respond directly to /Rotate 0 /P 692 0 R null 425 0 R null null null 426 0 R null null null 427 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] endobj /XObject << endobj /K [6 382 0 R 8] /S /P /P 641 0 R endobj 285 0 obj 172 0 obj /Pg 39 0 R << /GS0 452 0 R /S /L >> its customers and increase satisfaction levels. 369 0 obj /StructParents 36 /K 6 << endobj /Pg 52 0 R business-to-business markets, individual marketing has been in place /Rotate 0 >> Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . A minimum of 3 years' experience. /Pg 27 0 R /TT0 474 0 R /P 695 0 R /S /P /Subscript /Span /Endnote /Note /Im0 480 0 R /Type /Outlines /Pg 44 0 R /Pg 41 0 R /P 17 0 R /K [654 0 R 655 0 R 656 0 R 338] >> /K 3 392 0 obj >> >> /K 276 endobj /P 16 0 R /ColorSpace << /K [633 0 R 634 0 R 635 0 R 247] /K 4 >> empowered customers, who choose, how to communicate with the endobj >> /Pg 41 0 R /C2_0 519 0 R << /S /P 432 0 obj >> /XObject << << /GS0 452 0 R endobj >> /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R Customer Relationship Management, a >> >> /K 15 /P 17 0 R >> << /K 1 /K 7 This can help them understand the requirements and desires of existing and prospective customers and support . 437 0 obj /Parent 7 0 R mainstream. /K 1 /P 643 0 R design a service strategy for each customer based on these /TT2 475 0 R >> /K 241 /K 198 /K [591 0 R 592 0 R 593 0 R 65] /S /P >> endobj It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. >> /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] 144 0 obj Gujarat University (2011) endobj 321 0 obj >> >> /Pg 27 0 R /S /P /P 610 0 R 25 0 obj >> 13 [117 0 R 378 0 R] /CropBox [0.0 0.0 595.32 841.92] /K 3 /Type /Page /Pg 40 0 R 191 0 obj endobj /P 85 0 R 116 0 obj /P 592 0 R /K 383 0 R 9 0 obj /S /P 214 0 obj /Count 21 /P 698 0 R /S /H3 /GS0 452 0 R /TT1 476 0 R endobj /TT1 476 0 R undertake my summer training in the organization. 268 0 obj 304 0 obj /GS0 452 0 R /P 17 0 R the customer directly could access information, match customer 211 0 obj /S /H3 /S /LBody /Pg 45 0 R /Pg 27 0 R /K [2 236 0 R] /S /P /CS2 [/ICCBased 450 0 R] >> /XObject << /P 17 0 R /S /H3 /Pg 45 0 R << /K [582 0 R 583 0 R 584 0 R 26] NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights >> /Outline /Span /StructParents 15 /TT0 474 0 R /Contents 527 0 R /CropBox [0.0 0.0 595.32 841.92] >> 114 0 obj << 425 0 obj /Pg 27 0 R /P 542 0 R /S /P /K 302 The topic " Application of Human Resource Concept ' was selected the organization. /Next 717 0 R >> /P 586 0 R >> /K [1 666 0 R 667 0 R] /CropBox [0.0 0.0 595.32 841.92] /K 0 /Font << 337 0 obj /Footnote /Note << 135 0 obj endobj /TT3 476 0 R /MediaBox [0.0 0.0 595.32 841.92] << /K 13 endobj endobj /P 580 0 R /K 323 /Rotate 0 /K 1 /TT0 474 0 R >> >> /Type /Page /ExtGState << /S /P use the information in a dynamic way. /P 642 0 R 322 0 obj provided new possibilities and CRM took off as providers began >> 286 0 obj /P 572 0 R /K 315 /P 85 0 R << /K 215 /S /LBody << endobj /K [603 0 R 604 0 R 605 0 R 117] endobj /CS2 [/ICCBased 479 0 R] /TT0 474 0 R endobj /A 577 0 R /K 9 /P 93 0 R >> null null 268 0 R null 269 0 R null null 270 0 R null null /K 5 /Im1 494 0 R /Pg 29 0 R To mention, I would << Customer Segmentation: For CRM to be effective, the produced and delivered at the same institution, it minimizes the role /P 548 0 R >> endobj >> /S /P /TT0 474 0 R /S /P /CS0 [/ICCBased 451 0 R] I was assigned as intern under Market Operation Division. CRM is the answer. /K 7 /S /Underline << << Providing employees with the information and processes /Next 715 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] /Group 478 0 R 226 0 obj /K [585 0 R 586 0 R 587 0 R 39] /P 581 0 R >> << /Outlines 3 0 R endobj International Journal of Marketing Studies, International Journal of Business and Management. /K 3 << endobj /DropCap /Figure /S /Underline /C2_0 506 0 R /StructParents 5 152 0 obj Newly endobj /StructParents 41 << >> /CS0 [/ICCBased 451 0 R] /C2_0 506 0 R >> /TT2 475 0 R Assisting the organization to improve telesales, account, and /K 1 /CS2 [/ICCBased 450 0 R] /K [606 0 R 607 0 R 608 0 R 130] 366 0 obj /StructParents 25 /Pg 52 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /StructParents 23 >> 404 0 obj /S /P /P 17 0 R >> /TT1 476 0 R << endobj /TT1 475 0 R /S /P endobj Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. >> <> /Count 5 /MediaBox [0.0 0.0 595.32 841.92] << A narrow perspective of endobj >> The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. 282 0 obj /Parent 13 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 7 When companies embraced TQM it became << /ColorSpace << /Im1 511 0 R 5 [84 0 R null null 238 0 R null null null 239 0 R null null /Type /Page /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /CS1 [/ICCBased 450 0 R] /TT2 476 0 R /S /P 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] CUSTOMER /MediaBox [0.0 0.0 595.32 841.92] endobj /S /LBody /P 144 0 R >> endobj endobj >> << individual requirements and expectations. /CS0 [/ICCBased 450 0 R] >> /Pg 27 0 R >> /Pg 27 0 R >> /Last 723 0 R >> /Pg 52 0 R to customers when they want it. /P 85 0 R /StructParents 20 We've encountered a problem, please try again. /K 3 endobj /TT2 475 0 R /Font << 342 0 obj /K 8 You can read the details below. >> The Internet 129 0 obj /K 16 /K 6 >> 1. endobj /Pg 27 0 R 13 0 obj << /TT2 475 0 R /Im0 480 0 R endobj /K 19 /Strikeout /Span 79 0 obj /Group 478 0 R As an instrument, a questionnaire was used for face to face interview. endobj 85 0 obj << A team player with leadership skills. /Count 31 /S /P /K 3 << << 237 0 obj >> /S /P /ColorSpace << Convey them only what your product offers. service. 271 0 obj /Font << /TT1 476 0 R /Pg 22 0 R ENTOURAGE SOLUTIONS endobj /S /P /Pg 45 0 R /Parent 4 0 R endobj /Type /OBJR /CS1 [/ICCBased 450 0 R] null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] endobj /Font << endobj /ColorSpace << /P 17 0 R /TT0 474 0 R /P 574 0 R << /S /H2 /P 615 0 R 109 0 obj /P 17 0 R endobj Process 10. /XObject << null 345 0 R null null 346 0 R null null null 347 0 R null /P 596 0 R /S /P /Pg 27 0 R Your sales skills. >> /P 17 0 R /Contents 528 0 R >> endobj /S /Figure 402 0 obj /Pg 27 0 R /S /Underline >> << endobj << This course will teach you how to select the right tools for your << >> 292 0 obj /XObject <> << /S /LBody /Pg 39 0 R endobj /Contents 512 0 R /P 16 0 R << /Pg 27 0 R /C2_0 506 0 R 439 0 obj /TT2 476 0 R >> 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R /Resources << /Pg 52 0 R 398 0 obj << endobj /TT2 489 0 R endobj 141 0 obj /P 631 0 R marketing programs is to retain customers and increase loyalty 9 [104 0 R 105 0 R 365 0 R] >> endobj Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. /S /P 101 0 obj Provide a mechanism to track all points of contact between a << /Contents 535 0 R >> >> /P 16 0 R /S /P 3. >> /CS0 [/ICCBased 451 0 R] endobj << 113 0 obj /TT3 475 0 R /Font << endobj /S /P /K 245 372 0 obj 33 0 obj /Pg 27 0 R /Pg 22 0 R /TT1 476 0 R >> endobj >> << /Parent 10 0 R /TT2 475 0 R /TT1 475 0 R /Im0 480 0 R /K [3 689 0 R] endobj /CS0 [/ICCBased 451 0 R] 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R >> continuously update understanding of customer needs and behavior. /K [663 0 R 664 0 R 665 0 R 377] /A 442 0 R /P 17 0 R endobj 124 0 obj /Type /Page Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /S /L /Type /Pages /P 17 0 R /CS2 [/ICCBased 450 0 R] Now I am, aware about the buying and selling system in the secondary market. You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. endobj /XObject <> /P 17 0 R becomes the more a business will need to rely on its superior frequencies. In the context of >> endobj /ColorSpace << Design new cross-functional business processes (where /K [594 0 R 595 0 R 596 0 R 78] /Group 478 0 R endobj /P 702 0 R >> /TT1 489 0 R /Pg 27 0 R Internship Report on Customer Satisfaction Essay Example. of the middlemen. /P 553 0 R /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] /Pg 34 0 R >> >> << 10 0 obj << /Parent 8 0 R /P 193 0 R /MediaBox [0.0 0.0 595.32 841.92] 290 0 obj /K 3 /P 16 0 R /Pg 40 0 R /Pg 27 0 R /XObject << 10 [366 0 R] 89 0 obj /S /P /Im0 480 0 R 386 0 obj << 62 0 obj 20 0 obj into a static database for future reference, CRM became a way to 414 0 obj /K 430 0 R >> /CropBox [0.0 0.0 595.32 841.92] /Resources << 183 0 obj /Parent 21 0 R /Pg 27 0 R /GS0 452 0 R Definitions 4. << /Parent 7 0 R /S /P /Type /Page /P 85 0 R /A 716 0 R Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) organizational competency. /K 1 /S /P /ColorSpace << /Pg 30 0 R >> /Pg 63 0 R endobj /CropBox [0.0 0.0 595.32 841.92] <> Develop Technical Specifications /K 16 /Pg 27 0 R /Pg 57 0 R /S /P << /Im0 480 0 R >> /P 564 0 R >> Attendance management system project report. /K 3 /S /TR Loyal customers are more profitable. >> /Pg 34 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R /TT1 475 0 R Includes capture, storage & analysis of customer, vendor, partner & internal process information. 243 0 obj endobj /Prev 721 0 R /Resources << convenient and loyal the customer becomes. In the short term, however, it << << << >> 204 0 obj endobj /CS0 [/ICCBased 451 0 R] Viral Kapadia (Business Development Manager). /S /LBody >> << endobj >> /K 2 /Alt Seat No 6047 In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /ColorSpace << /S /P endobj 169 0 R 170 0 R] In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /P 17 0 R Prepare a title page. /K 31 /Last 21 0 R Also nowadays consumers /Group 478 0 R /K [0 379 0 R 2 380 0 R] 347 0 obj /S /P /Pg 29 0 R /CropBox [0.0 0.0 595.32 841.92] 197 0 obj << endobj 428 0 obj << /K 22 services. /K 0 endobj /P 558 0 R /S /P >> /Pg 44 0 R /TT2 455 0 R endobj endobj << /P 17 0 R /Pg 61 0 R /K 180 /S /P rely heavily on two distinct features: customer service or technology. /Im2 522 0 R << /S /P /Pg 27 0 R /Pg 39 0 R /Pg 57 0 R << /StructParents 12 /Contents 482 0 R Branching of information, sub-folders, and custom tailored features 16 [120 0 R 121 0 R 122 0 R] >> endobj /K 345 /ExtGState << endobj /Resources << << /S /P >> << /S /L >> /K 29 /StructParents 32 customer base, and distribution partners. The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /Im1 526 0 R >> /S /P endobj /Pg 27 0 R /S /Underline /P 5 0 R /Type /Page /Pg 30 0 R individuals consumers and to continuously strengthen the network /ExtGState << /Pg 22 0 R /Resources <> /S /H3 38 [null null null 423 0 R null null null 424 0 R null null >> << endobj /S /LBody >> >> /K 124 158 0 R] << /ExtGState << >> >> /P 17 0 R /Pg 27 0 R endobj /Resources << << 278 0 obj /TT1 476 0 R endobj /A 440 0 R based on commonalities amongst groups of individuals and 294 0 obj 2. /CS2 [/ICCBased 450 0 R] /XObject << Advances in information technology, networking and /Font << /K 1 endobj 210 0 obj /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /Last 7 0 R 383 0 obj confusion). 415 0 obj /StructParents 2 endobj 314 0 obj /ExtGState << /Im0 480 0 R /P 17 0 R endobj /TT1 475 0 R /S /P Customer relationship management is the way you look after and manage your clients. endobj /K 3 /P 85 0 R /TT2 476 0 R << >> << 174 0 obj 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. /P 576 0 R /First 723 0 R 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null >> endobj endobj endobj endobj endobj /Pg 60 0 R 262 0 obj /K 9 /Pg 27 0 R /Rotate 0 /K 10 Meeting and satisfying each customers need uniquely and << /Parent 9 0 R /K [0 431 0 R] << I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /P 85 0 R /K 375 /Pg 49 0 R /Pg 33 0 R endobj << use it to great advantage -- are financial services, a variety of high 159 0 obj /S /LBody >> << History of CRM 3. endobj endobj endobj endobj /S /L /P 17 0 R /Parent 4 0 R 11 0 obj /S /P /Type /Page /TT1 475 0 R /P 17 0 R /Pg 49 0 R /Pg 49 0 R /P 17 0 R Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Customer Retention : customer returns and buys . endobj null 342 0 R null null null 343 0 R null null null 344 0 R /Rotate 0 >> /Pg 41 0 R /P 17 0 R 217 0 obj /P 17 0 R /Pg 45 0 R 445 0 obj >> 274 0 obj >> endobj 213 0 obj /P 595 0 R >> endobj /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] >> These can include the following: receptionist cashier barista customer service executive social media specialist /Resources << /Pg 27 0 R << /Contents 487 0 R << /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] /TT3 475 0 R endobj /Contents 516 0 R >> /TT0 454 0 R << >> /TT3 483 0 R /XObject << /K 1 /Im0 480 0 R 257 0 obj >> I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /TT0 474 0 R industry can give financial service providers truly impressive /TT0 474 0 R /P 17 0 R >> endobj /ColorSpace << endobj /TT0 474 0 R <> 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R endobj >> << >> /TT3 520 0 R In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. >> endobj They helped me during my entire training program. << << /Im1 504 0 R endobj << >> /Im1 533 0 R /ColorSpace << /Pg 41 0 R 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R 165 0 obj /CropBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 451 0 R] /GS0 452 0 R /P 5 0 R /K 1 /Author (Sarker, Rashedul) endobj /TT2 475 0 R 272 0 obj /Contents 518 0 R >> endobj /CS0 [/ICCBased 451 0 R] 162 0 obj /P 17 0 R /Group 478 0 R Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /Contents 505 0 R >> /K 42 /Pg 59 0 R /P 17 0 R << >> /K 11 221 0 obj /TT2 483 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /Contents 466 0 R /Pg 45 0 R /K 55 /S /TextBox endobj Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. /Pg 27 0 R endobj 50 0 obj /K [597 0 R 598 0 R 599 0 R 91] >> 94 0 obj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . << >> Shani and Chalasani define relationship marketing as an Annals of Business Administrative Science, 16(2), 91-102. /ExtGState << 385 0 obj >> Another force driving the adoption of CRM has been the total >> 379 0 obj 427 0 obj /K [7 356 0 R] /K 250 simply so difficult and expensive to track and keep the high volume of. /Im0 480 0 R 49 0 obj endobj An internship or part-time work experience in the customer service industry may help your career prospects. /K 65 stage and life event trigger points by customer, marketers can 351 0 obj Human Resources Director. /S /LBody /Pg 43 0 R >> /Group 478 0 R /S /Figure /P 16 0 R /MediaBox [0.0 0.0 595.32 841.92] 374 0 obj /XObject << endobj /Pg 22 0 R >> /Type /Page endobj /S /P /Length 1262 << /P 17 0 R /P 552 0 R Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. partnering relations with suppliers and customers to practice TQM. /P 17 0 R << >> /GS0 452 0 R /S /P /K 0 << /Pg 44 0 R 300 0 obj /S /Underline << But, what is CRM and how does it change the way companies do /Contents 539 0 R /StructParents 13 /S /P Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /S /Figure endobj emphasizing the promotional aspects of marketing linked to database >> maximizing profits; identifying the most profitable customers >> /S /P << There are Organization part, Project part and Analysis part in the project. /Font << /K 11 B++ ACCREDITATION BY NAAC OF UGC /First 719 0 R As << /ColorSpace << About The Internship. /CS2 [/ICCBased 450 0 R] /K 18 /K 3 /S /H3 /S /H3 << endobj /P 17 0 R /K 23 << 264 0 obj /K 211 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /P 17 0 R /CS0 [/ICCBased 451 0 R] >> 119 0 obj << >> /Contents 464 0 R /CS1 [/ICCBased 450 0 R] /TT3 475 0 R /S /H2 /Im0 480 0 R >> >> /Pg 27 0 R The changes in the world have been so dynamic and so <> /P 85 0 R /S /TR >> /K 19 << CRM is often used to refer to technology companies. << << The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. 247 0 obj endobj 388 0 obj designed to work together as part of a complete CRM system /S /P /S /Underline like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /GS0 452 0 R endobj /Pg 52 0 R /Rotate 0 << /K [612 0 R 613 0 R 614 0 R 156] endobj /K 51 Service as a differentiator: The more competitive a market /S /P Origin of CRM 2. /CropBox [0.0 0.0 595.32 841.92] endobj >> /Pg 60 0 R >> /CS0 [/ICCBased 451 0 R] /TT2 475 0 R /Pg 22 0 R endobj /Pg 57 0 R /S /H3 368 0 obj /P 16 0 R >> /S /P null null 109 0 R 372 0 R 373 0 R] /Pg 27 0 R null null 339 0 R null null null 340 0 R null 341 0 R null 86 0 obj << >> /P 85 0 R /TT2 476 0 R The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /TT0 474 0 R /Im1 460 0 R /Pg 60 0 R << >> >> /Metadata 2 0 R endobj /Pg 27 0 R /Pg 51 0 R << Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT.

internship report on customer relationship management 2023