Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I was charged $1, 053.00. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In this guide, I will be reviewing Vivid Seats in detail. They made me jump through hoops to get my money back. This Yelper's account has been closed. Vivid Seats gets you the best seats in the house | CNN Underscored You advised that you arrived at 7:50 PM. Definitely recommend. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . They refunded, but I am out 2 nights for the hotel. You can count on usas our fans already know. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! From over pricing. Is SeatGeek Legit? We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Overall, my experience was very positive. They refused to issue a refund as they said the tickets were sent via email. No issues at all, would use them again. Vivid Seats. Worst ticket platform that gives two sh*ts about their customers. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I was terrified that I would not receive my tickets. Submit a complaint and get your issue resolved. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I bought 3 with the insurance. All Rights Reserved. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I then twitted Customer Service and again advised these were upgrade. Vivid seats sucks. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Save. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. They are aware of this issue. I suggest never doing business with them. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I paid $322.17 for 3 seats. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats Culture At a Glance. Mark, your concerns are absolutely matter to us and we certainly value your feedback. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Gain trust and grow your business with customer reviews. Vivid seats has been getting scammy lately. I called Vividseats and was told there was nothing they could do. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Who Sets the Price on Vivid Seats? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. On 02/16/2023, I bought two concert tickets. Unsubscribe at any time. Vivid Seats provided fraudulent tickets to me. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. 5.5 Total Score. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. The latest review was 2 months ago. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. They refuse to give refunds for anything. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I purchased tickets well in advance and the tickets weren't cheap. I do expect a responce and an apology for this overcharge. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. He reassured me of any concerns I had and was very patient with me. Barbara, who is my agent, was absolutely the best that you could have. I asked to speak to the manager, told me there was no one above him. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. One arrived by mail with a "Lot 16" other was delivered electronically. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Chicago, IL 60606-0606. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. We value your privacy. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Thanks Vivid Seats. These were special seats, including dinner and first 2 rows on the dirt. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Vivid Seats has 450 employees. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Vivid Seats Culture | Comparably The tickets were in TTC3 seats 30 and 31 in corner. Never again. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I just want the Tickets I spent over 2 thousand of my hard earned money on. I called before the event and after. Vivid seats scammed me : r/Scams - reddit September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. This is clearly a loophole being used often by venues to protect these ticket scammers. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Very helpful indeed! That clearly didn't happen bc I received NO TICKETS! It is a safe and secure process. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Working at Vivid Seats: 108 Reviews | Indeed.com 3 for $533.58. Refund of ticket price. The tickets are yours now to you have to figure out what to do. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. How is one supposed to know that xfer Piggyback means your tickets aren't together? I spoke with Carlos A over the phone to purchase my tickets. We added millions of opinions to our database and summarized over a million opinions. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Vivid Seats | Buy Tickets on the App Store Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Lots of filter options to narrow down events. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Day of game they said only had 2 tickets available and sold my other 4. How do I know I can trust these reviews about Vivid Seats? Showed up after start of game and lot was closed. The second time was one of my worst experiences trying to buy event tickets. Vivid refused a refund! What is Vivid Seats? Is it legit? Do they have fees? Here's - nj I ordered premium tickets for the orchestra section. "We have currently put them on 'No Rating' while they investigate the complaints and . When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). 1,560 talking about this. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Nothing arrived. If you have any questions about the refund process, feel free to reach out to our Customer Service. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. And in checking with the Keillor show I found that the show was not sold out! Do not use Vividseats!! Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Beware. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Find out how we combat fake reviews. Never received tickets or a refund let alone even an apology. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. To sell tickets, they must meet Vivid Seats requirements. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected.