In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. You will be entitled to a full refund or a 120% voucher. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Carnaval Barranquilla Tickets. 1. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. 6.9 Change or Suspension of Site. 5.Select 'Item dispute', click Continue and follow the on . Kiwi issues warning after Viagogo 'ripped off' elderly mother You agree . Bruno Mars Tickets. No refund, no answered or returned email for days. viagogo - Buy & Sell Concert, Sport & Theatre Tickets I would love to join this lawsuit as I am in the same boat! But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. I'm Travelling - where and when will I receive my tickets? How do I change the email address on my account? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. All sales and bids are final. Go on and tell us about your poor consumer experience. Paid 250 Euro VS the real cost of 100 euro. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. How do I find tickets I've already downloaded? We will also add Tax on our fees as applicable. 6.9 Change or Suspension of Site. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Dial +1 (866) 788-2482. Viagogo | Complaints | Better Business Bureau Profile 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Generally; My event is cancelled or postponed - What do I do? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In the case of refunds, we appreciate our customers patience while we process their request.. 2.16 Claims under the viagogo Guarantee. Taylor Swift Tickets. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Ticket-holders to postponed events will be able . Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 'It's clear as night and day the 2020 event is cancelled.'. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. . I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. administrator or law firm. The 33-year-old announced . If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Trying to call the customer service is ridiculous with 3 hour wait times. . viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Add in you are not the original purchaser of the tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo will never pay you after you sold your tickets and you can never get back your money. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. 2.7 Payment Authorisation. Take a photo of a faulty item and add a brief description. All sales and bids are final. Viagogo promises "a full refund" if any problem arises, while Get Me In! According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. . The court would need to determine which Class members would choose the voucher over a cash return as per the company. Event dates, times, venues and subject matter, which are listed on the ticket, may change. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You also warrant that you own the tickets. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Elton John Concert Tickets; Andr Rieu . Sellers should use our automated online confirmation process. Contact & review Viagogo - rated #0 in Entertainment . Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. FanFair publishes a guide for getting a refund from Viagogo Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Top Class Actions is a legal news source 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events.