service cloud specialist superbadge challenge 2

i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. THANK YOU! :) I'd reconsider that time trigger. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Also when i click on Overflow Assignee no records found window pop up. rebecca@capstorm.com. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. If you want to check the support process' api name, you can extract via data loader. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! And of course, I just tested the challenge 4 again and I passed! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. This is where you start building out the ability to manage support levels. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. You write beautiful things. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Right now he' taking a nap.so I'm off to edit some reports! Test it first by using real email addresses before you hit that button! Make sure that the correct date range is selected. * Able to be used on a profile level? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I have enabled the knowledge user check box in the user profile. Search for an answer or ask a question of the zone or Customer Support. Ensure Entitlements are visible on Cases in Lightning.' Open a Case in the service console.2. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Ensure you set up the routing for Advanced Cases properly. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I fixed it, it was a really stupid mistake. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. But I have created this Data Category, so I'm not sure what the issue is. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. These have different SLA milestones an agent has to hit its the same in this section. :), I am unable to solve this. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. I just finished the superbadge. Thank you! Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. What can I attach to help diagnose what I am still missing? Something a little odd- Have you added the chatter feed/publisher to the layout? I started the whole of the following steps in this section with the objective of creating a macro. Did you perform any particular action to get the email available on the console ? Thank you sooo much, you were right! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Any help! ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". It's likely something simple like an extra character. Challenge 1: Automate record creation. I'm at a loss as to what I could be missing. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I'll keep checking if I missed anything. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Ensure Agents have access to Knowledge when viewing a Case." Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I hope that you feel inspired. Ensure the Macro sends an email to the customer. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". That proved to be incorrect. I was creating 'wrong queue' queue . Thanks so much for responding. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Ensure the Case Reason and Type Analysis report format is SUMMARY. But I didn't complete it. Could you share what you have for your dashboard/report/etc and I'll take a look! Still not sure what Im talking about? There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Review the steps to create the 'Cloud Technical Team Support Process'. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. @MM - thanks for your time. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Processes. Coild you please help me out? Ask Question Asked 2 years, 8 months ago. Change the labels for Case and Product To Maintenance Request and Equipment respectively. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, privacy statement. Have you set up the routing address? Usually this is due to some pre-existing configuration or code in the challenge Org. Did you create a new console? Still stuck? Yes you do. to your account. The free lemonade offer worked! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Case organizers think about the language. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! If you are still stuck after that, leave a comment with some more details and I'll take a look. Trying new things- my baby brother practiced crawling through a tunnel. Service Cloud Specialist Superbadge Challenge 6. Thanks! (I made a custom button as well for this one.). I wish I had a good answer for you! However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Confused? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I am having trouble with step 4. I have finally managed to get through this stage. I was convinced I was missing something and racked my brains over it. I'm sure it's something little! Well occasionally send you account related emails. 1 is checked that should not be checked. This is so annoying. If you need more help, leave a comment! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Any hlp? January 07, 2019. donut! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Hi Trailhead Baby, I'm losing my mind here. Ensure you create 'Billing Topics' for Knowledge." I got it figured out. Even clicked edit and save for the profile after changing console settings. Install the unmanaged package from the prework if you haven't already. I really learned a lot here. Did you start with a clone of the correct profile? My brother has started to play with me! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. No. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Configure a named credential and remote site according to the specifications outlined in the business requirements. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Module. Would you like to share some details of your current configuration? "Im not able to add instructions in the macro. Does this match the requirements? Usually this is due to some pre-existing configuration or code in the challenge Org. I used a new trailhead playground created exclusively for the service cloud badge. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Good to hear!!! Trailhead Baby any idea? (might not matter)The biggie- violation action- Does need to be dynamically assigned. In fact, you need to have better coding style to pass the challenges. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. We can't find a field called 'Question Long Text Area'. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. If you did them recently, try not to leave it too long to attempt this superbadge. I made two dollars today! Thanks a lot because I asked SF support and got this answer which did not help me much. Goodness! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Did you check the little box to activate the entitlement process? Tried it all, from custom : support profile to standard user, even admin. Ensure Agents have access to Knowledge when viewing a Case". Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. When it works it plays a sound to tell you that a case has been assigned to you. I learned so much doing it. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. "my report is looking all correct. I have enabled the knowledge user check box in the user profile. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Ensure you select the correct Chart format." Hi All,I am currently stuck at challenge 4. Or "on demand email to case". . Look at the page layout and enable knowledge. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Could you share a bit more details on what you have done for this step? Tonight's challenge involves the creation of two processes. I am stuck on challenge 5. Grab a pen and paper. can you please suggest something? It's a picklist. Did you check the values? I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I am getting mad over this error now. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Sounds like an easy oops! You also get personal insight into the life of a Trailhead Baby! Cloudy Technical Team is correct name wise for both the record type and the process. That is frustrating! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. thanks a bunch. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I have the Milestones field in the page layout too. Ensure you set up the routing for Advanced Cases properly. You, my amazing reader, get more than tips for a Salesforce Superbadge. Did it help? Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. We recommend using a new Developer Edition (DE) to check this challenge. Do your routing configurations tie to the correct queues? Good! I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Already on GitHub? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Review the steps to rename the console to 'Cloud Support Service Console'. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. stuck in challenge 6 please help. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Checkboxes: Missing 3 that should be checked. I had problem with the chart, now everything is correct. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. It is hard to give many hints about this step without giving away too . What am I missing? Ensure you create the Cloudy Weather Resolution automated action. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). It is very attractive and impressive. Modified 2 years, 1 month ago. Or rename a standard one? Thanks a lot. hours of inactivity vs hours of being created. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? That is why I referred to the question that was asked to you before on May 31st. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I am getting this below error. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I dont see any check box under layout properties of Knowledge. Note the filter. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Did it help? R&D, A project with Daddy: My favorite daily process! I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Help with Superbadge Service Cloud Specialist step 4. I am not intending to give out the answers, just a little bit of a nudge. Sales at Lychee shadow (Hint- The name of the component is not "entitlements"). Are you using a Dev org or a playground generate from Trailhead? I had figured that out in order to build the macro. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Hello. Are you sure it is about that? Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. hey,yes it was, i figured out after you replied. I've been in this challenge for hours now. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Still stuck? By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I'm STILL hacking away at this error message. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I hope that you feel inspired. Create the Cloudy Technical Team support process! After changing the name of the inactive user it worked for me. When I made mistakes, I simply reverted to the last saved version. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Take a break, grab a snack, and watch this video. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Challenge 1 Configure Outbound Application and Integration Security. How can you update it as status field is inactive dring recording procedre? Don't be worried if you are updating several page layouts plus the console app. hmmmm I think I just had to drag the filed onto the layout. Sorry . The free lemonade offer worked! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. hmmm You do not want to enable all of the checkboxes. Ensure the Customer Contact can be tracked on Cases. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Service Cloud Specialist Superbadge - 4,5,6,7. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. At last count, there are 81 Salesforce Trailhead projects for developers. This worked for me. Thanks in advance. @Joy.. Can you please share the solution ?r. We recommend using a new Developer Edition (DE) to check this challenge. thing I could be missing?Thanks in advance! i could pass the challenge, so great to have some experts available like you! R&D, A project with Daddy: My favorite daily process! Right now he' taking a nap.so I'm off to edit some reports! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Thanks for your advice and help. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Do share more like this. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. If the action is missing from the page layout, it will not show up as an option in the feed. What should I do? Trailhead Baby, THANK YOU SO MUCH!. I'm working on the Service Cloud super badge and the error below is driving me nuts! Glad you solved the problem! If you haven't taken the Onmi Channel module yet, now is a good time! I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Anyone studying for their Service Cloud consultant certification. Let's do this. Could you shoot over a few screenshots of what you have? Tags Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Hi fixed it. advanced apex specialist superbadge solution. It's easy to miss. "Can you please help me, what am I missing? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I am glad that you figured it out. But trailhead gives an error message back. Hello, I passed the first challenge but i still have a question. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. This comment has been removed by the author. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle.

service cloud specialist superbadge challenge 2 2023