Just wondering if anyone else has seen this? That would be a nice one to have. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Note: The performance of this report depends on the number of variables and incidents in your system. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. This solution may still be preferable if youre looking to do something across the board in the instance. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. / servicenow catalog variable types. Keep it up. Using Record Producers to Create Multiple Records Preview. Using Input Variables | ServiceNow Developers The post Certified Diversity Recruiters appeared first on Crossfuze. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. v = current.variables[i]; I can confirm they are being passed in the scratch pad. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. Adding a lines like. Mark, Since Service Now locks everything down, it can be difficult to make this work. Identify which ServiceNow Record Producer was used to create a record I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Ive added that to step 1 to clarify. Servicenow Catalog Item Record Producer | Daily Catalog That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. As such, youll need a field to store that value in. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. This value can then be used for reporting or other purposes in your system! If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Do you know if it is possible to retrieve the modified label? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. I can log the value from the business rule so I know its being set correctly there. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. It is possible. The client script is pretty simple since the heavy lifting is being done in the business rule. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! When setting a value, ensure the data type of the field matches the data type of the value you enter. This was just what I was looking for, thanks for sharing. They are only empty from a visual standpoint. Is it possible to rotate a window 90 degrees if it has the same length and width? They dont allow you to implement one single script to fix the issue. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. How can i perform it . Catalog item and Record producer are two fundamental of service catalog in servicenow. This was just what I was looking for, thanks for sharing. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. WARNING at line 6: Bad for in variable vars. I've updated the article. producer. You should be able to change the table label of a form (the first form section label) with a script like this. Ok, any idea how to do that? I have to change my Section Name dynamically based on some conditions . If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. This allows the entire variable set to disappear on the form. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? All Rights Reserved. Works great on regular variables though. In fact, its been asked here before! It is common for users to request that record producers and catalog items be made public on the Content Management System. I think the problem is in your if statement. With a client script you can target any field on the form and modify its label. ServiceNow Choice List Dependencies - JDS Australia Thanks a lot. 2 Answers. The client script is not working. Product Documentation | ServiceNow You can do that by going to sys_choice.LIST in the application picker. I got the same warnings when checking the syntax on the BR. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. Anyone found a workaround for that? Check out my updated script above. Often times theres another script or form element thats causing the issue. A little tip though, dont mention the SNGuru solution. App Engine Studio creates the Catalog Item. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Time arrow with "current position" evolving with overlay number. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. }. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Sign-up to get the latest news and update information from ServiceNow Guru! You can add columns to the view as you see fit. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. I can see advantages to both approaches. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. If youve got additional tables that dont extend task, just repeat the same step there as well. redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. That is bizarre i set it up on demo site 15 with the same results on what our code is. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. How to change field value font styles in ServiceNow? Nice work! This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. You did such an amazing job. Has anyone managed to do this successfully, or do they know how to? However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. Connect and share knowledge within a single location that is structured and easy to search. Color and styling is even more problematic in this case so its not included. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Sign-up to get the latest news and update information from ServiceNow Guru! I tried just using the variable set field name and no joy. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. } Thanks for closing the loop on this. It is not working for me.. Record producers Archives - ServiceNow Guru Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Triggers and actions create and populate variables. Any advice? I think if you replace that with item_option_new then it will work better. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Do you know of any gotchas with your script and view rules? Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. Worked like a charm! For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. The API call you're using g_form.getValue (.) Im wondering how I would make the required asterisk show on the field? Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Couldnt get it to work at first, but it does now. You did such an amazing job. A limit involving the quotient of two sums. You can search for prototype API javascript on google to find out more about those DOM selectors. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! How to get the children of the $(this) selector? Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. In addition to empty variables, is it also possible to hide specific variables? Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. For a variable, the label of the variable is returned. For multi-row variable set, the title of the variable set is returned. How would I do that? This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. . For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Is there a fix for this? record producer script variables - Nakamichi So for example. by modifying the script field entry on the record producer. It is not working in Service Portal. /* Only include empty variables, and exclude Label and Container variables */ Any chance someone has already figured this out? Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Absolutely. I dont have anything for service portal like this currently. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Yes, this script should still work just fine. what about related list labels? The table structure and element IDs are different in the service catalog. This is great AdminPro! labelElement.select(label).each(function(elmt) { Catalog Item and Record Producer Variable Values - WomenNow I see what you mean about the scratchpad on the demo site. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Because of the way this works, it will replace the link as well. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. The primary difference is in the way the elements need to be selected from the DOM. addInfoMessage( message); //Redirect the user to the homepage. Get all unique values in a JavaScript array (remove duplicates). SetDisplay should work on forms for variables. Is there anyway to get this working on the mobile app (or something like it that will work there)? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. All variables can be rwached through the producer object in the record . To fully enjoy this site, please enable your JavaScript. Asking for help, clarification, or responding to other answers. How to make a record producer and catalog item public on a - ServiceNow I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Is it a known issue or I have to do something else. We want to test that our qualifier works. If youre going to use this a lot I recommend setting up a global UI script with the following function. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. Seems to be barfing once it gets to the first &. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). I notice this works for variables that are not within containers. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Navigate to Service Catalog > Catalog Definitions > Record Producers. We are noticing this in the latest version of Calgary. function hideEmptyFields() { Thanks for sharing! I search the glide system class documentation but could not spot it?? Thanks for sharing! Confirmed: Berlin Hot Fix 4 fixes the problem. Automatically added by "Force population of record producer used" business rule. Very helpful! Good to have a couple of choices! Here is how you could set up the business rule. Here's how you can toggle the display of the help text for variables in your service catalog. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Well done. as a result. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. For several script types the RITM Glide Record is available as JS variable 'current'. ServiceNow: Using Variable Condition field on custom tables. This will sound strange but what about form sections? I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. What kind of script object are you coding here? It seems like this code doesnt work on the new Service Portal? Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? The purpose of the business rule is to overcome the issue this article is about. Any fixes for that? Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? Any way to loop through all of my elements that begin with u_, and color them? Variable attributes: ref_qual_elements=category . Any ideas on the possibility of changing the first form header/separator from A/B to just display A? The reason its there is because the original version of this script had to hide the variables via DOM manipulation. What video game is Charlie playing in Poker Face S01E07? Why is this the case? I modified the push line to check for mandatory attribute but the reference doesnt hold up. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Non-admins can still see all the empty variables. If youre going to K12 I could take a look at it in person. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. The IT department will contact you for further information if necessary.. Ive seen this done before. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Not a strange question at all. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). When the record is submitted using a record producer, you are redirected directly to the generated record. Hi Albert, .. your suggestion worked perfectly! I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Great point. I dont know of any reason why it wouldnt work. Is it possible to change the table label using something similar? With a client script you can target any field on the form and modify its label. Here is my code snippet which I am trying to get the value -. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). The client would like the user to be able to select an Incident Category as well as an Incident . for(i = 0; i < emptyVars.length; i++){ Its a bit different for the asterisk indicators on Fuji and beyond. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Why do small African island nations perform better than African continental nations, considering democracy and human development? But I have an issue, when I show the form in the Service Portal. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. Theres no good way that I know of to do this. There is, but not with the scripts here. Thanks for the feedback! After we made some base categories lets make some matching subcategories. Even the most proficient developers need reference material from time to time. var emptyVars = []; Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. I have populated some categories in addition to the out of box categories included with Madrid. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. if(g_scratchpad.emptyVars != ){ Is there something that Im missing? Lets create a new one. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. We are using the Summary of Requested Items mail script from the wiki. It depends completely on how you use it to solve the problem at hand.