When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-leader-3','ezslot_16',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); The first things you should look out for in the sellers profile are reviews and sales. That is to say items that are actually manufactured for LV by various factories around the world but rejected as not being "100% perfect". Strangely enough return for refund might fall under this. You have four delivery options during the listing process. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Youre welcome, Deborah. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. This allows sellers to see which users are interested in their item, and would likely purchase if the price was a tiny bit lower. Moreover, you can also sell your unused items here. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Thank you! Hey I'm Arslan, the guy behind Ecomsay. The easiest way to determine market price for your item, is to search your item on the platform and then review sold listings to gauge what people have recently paid for it. Many complaints are for 1000s of dollars On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. You can also use the magic wand feature available in the application which will enhance your photos, and make them even more appealing. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. ', Press J to jump to the feed. Policies are misleading and they dont follow through with buyer protection. I have over 100 people who have given me 5-star feedback yet no matter the case, Mercari approves returns from pop up users scamming the system. I am a bot, and this action was performed automatically. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. I purchased 2 working computers, got one, it was dead. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. All we did was to buy a product off of the Mercari platformwe were required to create an account. As I said already in the post, everyone that is buying and selling stuff has to be careful. Copyright 1995-2023 eBay Inc. All Rights Reserved. Thank you. This company is nothing but a scam. Replica items are what are called "knockoffs". I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. Sellers and scammers can exploit the policy. Hi Jennifer First one arrived and would not power up. Thank you! Just got burned by the Mercari system. You will need to enter your email and name and come up with a password. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Thanks for the info. None of the items that I buy or sell are fake, either straight from the online store, or I get the items legit checked before I buy/sell them. LUCKILY, I did not mark the item delivered only by pure chance. It would not power up. Examples of items that fall under certain categories may also be If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. The correct course of action would be to destroy the bag and throw it in the trash. they made their choice to basically say screw you, we aren't helping you anymore, we are just going to suspend you and give the guy the money because it's the easiest and safest route for the company to take. Use my situation as a lesson. Tip 1: Just jump in and try it! I think Ill look into E-bay. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer So far I have no bad experience Selling any product under the prohibited list is forbidden on most e-commerce websites. I purchased a pair of boots on the Mercari site that were list mens size 9. When it arrived I tried it and it didnt fit. There is a 10% selling fee for each item on Mercari. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. Hopefully they contact you about it. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Selling counterfeit items are strictly illegal as they are copying everything including the trademarks, labels, designer names etc. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . Mercari has buyer protection in place to keep the buyers safe. I then saw they relisted the same item with a 20% discount. If an item is damaged, disclose this very early on. On the 9th Mercari responded the following: Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. Second one never arrived. Its pretty sad you guys do not police it better. Im more mad at Mercari than the seller at this point. The manufacturer or agent of the manufacturer is likely the one who reported your listing to eBay. Its DEFINITELY NOT WORTH IT for any Decent Seller. But first, lets focus on how to use the Mercari app. Your email address will not be published. Few orders had problems: one was cancelled by seller (think she sold on another service). Lastly, make sure that your feature photo stands out to shoppers navigating through the Mercari website. Therefore, you have to ensure that the buyer/seller is trustworthy. Similar to account setup, listing on Mercari is shockingly fast. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. Things that dont sell well on Mercari, are super niche items that only appeal to a small group of people. I have sold more then buy Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. I guess I got lucky with my first 20 purchases. The security team will look into what the violation was and lock your account in the meantime. The way Mercari operates is deceitful and evasive. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. seller/buyer registration or licenses to be sold. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. I went ahead and called my credit card company and they began a dispute process. Minimum-Wrangler4387 6 mo. I am very impressed with the platform and those the sellers so far. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. I would think it would be on the buyer to know beforehand exactly what type of lens they need. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Please, let me know in the comments below. I was swindled and scammed. Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). Another situation the seller did not send I cancelled and got the refund. It also did not have as much memory or hard drive space as advertised. Sorry, this post was deleted by the person who originally posted it. Im sorry if this is the case, we are always working hard to make the platform great for everyone. Nothing another read through wont catch. and have been 100% satisfied with every purchase. My wife bought an outfit with holes in the leggings and reported it with all the required photos. It does not reflect poorly on the seller who did not provide the product. Total revenue value of these 36 items is well over $1000, not to mention the $300 mercari is holding from by balance. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. Digital items - any items where the order is fulfilled electronically or I will look elsewhere for the items I am in need of. As far as Im concerned Mercari is the pits. Note: If a purchased item is reported as stolen, a demand for return may I am as I said no victim. Notified Mercari. If Mercari determines that a listing is The practice of selling "seconds" is a well established tradition for manufacturers to recover some of the cost that has gone into producing an imperfect or damaged product, rather than having to destroy an otherwsie perfectly serviceable product. mens and womens clothing is very popular, Social Security Number or Tax Identification Number, Some form of government-issued identification. Can You Transfer Money From Venmo to PayPal? Too many times. Also, its good to know that Mercari invests a lot in the safety of buyers and sellers. The second computer has never arrived. At least one of them has been relisted at a higher price. According to the shirts fed ex tracking history it was picked up at a location of a warehouse in North Carolina( not Jersey) and inside of the package I received also had a thank you card from an Instagram replica boutique ( as In a place that recreates designer items as knock offs )located in Lagos Nigeria. Bought MY stolen property off of Etsy and they knowingly facilitated this. When setting your listing price, you can also see your payout upon sale, which makes it easy to know how much youll actually be making. Everyone who has stolen from me there STILL has accounts. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). Their product just needs to be believable for 3 days. Seller wrote me an apology saying she missed the order! I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. E-cigarettes, e-hookahs, or other vaporizing instruments that contain They said they would issue no refund even though the item arrived broken. Skog faces a potential maximum sentence of 15 years imprisonment on the count of selling counterfeit coins and a potential of 20 years maximum on the mail fraud count. Good info. The fellow would never ship the item. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Not to mention, incorporating lots of keywords will get your items in front of more people. So that's that. Short story is Mercaris customer support, especially for a buyer, has got worse over time. Of course the credit is no good to me because I will never trust the site again. Just like most other selling sites. I purchased an item that was damaged beyond repair. It has an easy-to-use interface and readily customizable tools. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. You have so many different sellers selling bootleg copies of movies and tv shows. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Its much better and safer for a buyer to shop at Amazon and EBay. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. What does that mean literally came from a replica site? Never used Mecari but had two fraudulent items charged to my card. Read the 8 tips below on how to sell on Mercari fast. Good Luck to you. There is also an identification verification process to further protect all users, as well as a review system that lets each participant in the shopping experience rate the other party. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Thank you Kitty for sharing your experience! Thanks for all the solid advice Arslan. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. The seller dropped off the item to USPS instead of UPS. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Ive reported it to Disney, Hulu and Netflix. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_10',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. Mercari prohibits the listing or sale of any item that is set forth in the Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . All in all, Ive been pleased with the shipping experience on Mercari. However, it is still a great bag. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! The better a description is, the higher the chance that your item will sell faster. Pay special attention to your closet and that one drawer in every home that stores all the things you never even think about or remember you own. Fortunately, creating an account on Mercari takes minutes not hours. Thanks Benjamin for posting your experience on Mercari. Here are 6 surprising things that people commonly have in their homes that you can totally sell on Mercari. These slightly imperfect products are not necessarily destroyed but are sold as "seconds", at a fraction of the price of a perfect item to certain approved vendors. Payments are processed on the site, preventing fraud or scamming people through the site. Last week I was reported for counterfeit items and my account was suspended. By adding a personalized thank you note and ensuring the packaging is neat, tidy, and super protective, you can also ensure a great review. Dont forget to think about shipping weight and packing also! Did not see the email right away. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. Firearms and firearm parts; including airsoft and bb guns. Its much better and safer for a buyer to shop at eBay. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Call a lawyer. I WOULD NEVER RECOMMEND USING THIS SITE. They Lump together seller and buyer ratings to deceive you. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there.