If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. What if I dont remember my Patient Portal email? Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. It is at your practice's discretion to allow online appointment scheduling. Please notify us immediately if you believe the security of your Portal account may have been compromised. Why doesn't anything happen when I click on a medical form? You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. All communications between you and your provider's office are carried over a secure, encrypted connection. When you receive the security code on your phone, enter it in the space provided and click. Athenahealth - Patient Portal You understand that Patient Portal provides you with online access to some clinical information about you. Please try again in a few moments. Follow the prompts and check in to your appointment. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Why can't I delete my sent and archived messages? . QuickPay Portal by athenahealth Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. usually in ways that contribute to the public good, such as public health and research. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. To do this, you must create a password for your account by clicking the. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Example: A doctor treating you for an injury asks another doctor about your overall health condition. How do I register for the Patient Portal? Clicking Feedback will bring you to a survey form where you can leave feedback. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. . We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We will make sure the person has this authority and can act for you before we take any action. This website uses encryption software. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If you tell us we can, you may change your mind at any time. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. We were unable to save your data. What if I'm unable to access the Patient Portal? Cloud-Based Healthcare Products & Services | athenahealth Starting a new practice can be overwhelming weve got you. Please click OK to continue your session. You need to select the Accounts icon in the lower right navigation bar. Navigate to the Account screen by clicking Account in the bottom navigation bar. Click the Accounts icon in the lower right navigation bar. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. You agree not to use Patient Portal to post or send or post any illicit or offensive material. You can ask us not to use or share certain health information for treatment, payment, or our operations. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Select an available appointment from the calendar. We will not use or share your information other than as described here unless you tell us we can in writing. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. The Portal is not intended for use by anyone outside of the United States. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. This feedback form is a one-way communication system. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You'll need to login to athenaNet to connect. Just find your QuickPay Code on your billing statement and you're ready to go. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. usually in ways that contribute to the public good, such as public health and research. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. . Why doesn't anything happen when I click "View Detail" or "View Receipt?". For example, a parent would have access to their childrens health data. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You are using an outdated browser that is not supported on the Patient Portal. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Note: This page should only be . We secure your personal information from unauthorized access, use or disclosure. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We can use and share your health information to bill and get payment from health plans or other entities. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. This is to ensure that its providing the best quality experience possible before distributing it more widely. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Click the desired message in your inbox to read the message. Athenahealth - MyCare This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Once there, you will see an option labeled Linked Portal Accounts. 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